Cancellations & refunds

Last updated 9 October 2026

Changing or cancelling your order

Up to 48 hours before your collection time, you can change the time yourself from your account, and cancel an order you haven't paid for yet.
To cancel an order you've paid for, or to make any change after that, please contact us as soon as you can. If we haven't started preparing your order, we'll cancel it and refund what you've paid in full.
Because our meat is perishable and cut to your order, the 14-day cancellation period under the Consumer Contracts Regulations doesn't apply once your order has been prepared.

If something isn't right

If an item is missing, wrong, or not up to standard, please tell us as soon as possible, ideally on the day you receive it, and keep the product and its packaging.
A photo helps us look into it quickly. We'll put it right with a replacement or a refund.
This doesn't affect your legal rights.

If we cancel

If we have to cancel your order (for example, if a product becomes unavailable), we'll let you know and refund everything you've paid.

How refunds are paid

Payments made online are refunded to the same card. Refunds usually reach your account within 5 to 10 working days, depending on your bank.
Payments made in the shop or on collection are refunded in the shop, or as we agree with you.

Contact us

R.G. Park Family Butchers Limited, trading as Mr & Mrs Park's. Registered in England and Wales, company number 05959305. Registered office: darren@locallyuk.com.